General information on the vehicle

Can I carry animals in the vehicle?

Can I carry animals in the vehicle?

Can I carry a young child in the Mobee?

Can I use the vehicle with a learner driver?

Is the vehicle air-conditioned and heated?

Where is the ignition key?

How to move forward?

Who to call for assistance and when?

Am I limited to Mileage? Is It Possible To Go Abroad?

Where to return the vehicle?

For how long can I use the service?

Are last minute reservations possible?

What are the Restrictions of Use?

Do I need a specific insurance?

Is the rental price all inclusive?

Can I lend my card to a friend?

Can I recharge the vehicle during the rental period?

What are the rental subscription terms and conditions?

How can I have access to the vehicle?

Is my guarantee cashed in?

How is the rental invoiced?

What happens when my credit or bank card is close to expiry date?

How can I change my contact details

How can I cancel my membership?

What can I do if the Mobee indicated on my reservation is damaged or if I am not satisfied with the vehicle condition?

How to reserve a vehicle?

How to start the vehicle?

Is any maintenance necessary during the rental?

What happens if I made a reservation but decided not to use the vehicle?

How can I access partnering car parks?

What to do if the barrier doesn’t go up?

Where are kept the lost and found?

Who cleans the vehicles?

I can’t start the vehicle, what should I do?

I found a Mobee card, where do I send it?

Missing Equipment inside the vehicle

What to do if I lose my card?

In case of a fine (parking ticket, driving offense, etc.), who pays?

I traveled too far and ran out of power, what should I do?

What to do if the car breaks down?

What to do in case of a flat tire?

What to do if I have an accident?

What to do if the vehicle is stolen?

What happens if I damage the vehicle during the rental?